FAQs
Shop Updates
Do pop in regularly to see what's new, making sure to check specific product listings as some contain multiple colourways.
I switch between making footwear & leathergoods for extended periods of time so cannot forecast products in advance, but expect varying sizes / styles / colours on release. I'm afraid I do not have set release dates, it's very random here!
I have always specialised in making limited edition stock footwear, it keeps things varied for me as a maker as well as allowing a flood of inspiration and creative freedom.
Made To Order
Custom listings are rarely available as I prefer the freedom of making stock items. I understand this is very frustrating, but for me to keep busily making rather than offering nothing at all seems a happy medium. Hopefully lady fate will make something 'just right' appear for you before too long.
If custom spaces are offered they are always announced via instagram. Only limited spaces and styles are ever available. Spaces cannot be reserved in advance and are sold on a first come first serve basis to keep things fair. As ever, I am eternally grateful to my loyal customers who stick by me and my slightly unorthodox way of working. Thank you.
Special Orders
SPECIAL ORDERS - Are non returnable and are not covered under my 14 day return policy. Item's made for you using any colour / decoration / soling etc NOT offered on the product listing is deemed a Special Order and cannot be returned for refund or otherwise.
Reviews
Reviews are super important to small businesses so a HUGE thank you to everyone who leaves one.
Please leave your review using the shop CONTACT form.
If you 'do' social media then please follow @fairysteps.co.uk and tag shares #fairysteps
After Care
Always make sure that your shoes are kept well polished to avoid unnecessary wear. Any good polish will do, my preference being a good leather balm. Search 'Leather balm' on google and lots of different makes will come up. Its often made from almond oil, beeswax, lanolin and other natural products. Renapur which is British made can be bought via Amazon.
Polishing your shoes will darken the finish on all leathers apart from the satin finish ones. The *antiqued finish leathers will lighten with wear as the waxes and oils in the leather are displaced. It's a useful indicator that a jolly good polish is needed to replenish both the colour and the finish. If there is any fading then you can use a tinted shoe cream available in shoe shops or online. Polish them each month, make it a date ♥ and love them, they will be with you for a very long time.
Fairysteps are all season shoes. Mine have gone boulder hopping at the seaside and the Moors, as well as running and rambling. As with all leather shoes you should avoid wearing in excessively wet conditions as it may cause stretching. I clean off the mud, pop them somewhere lukewarm (not on a radiator), and when dry I give them a polish. The ribbons even get a wash in the sink with warm water and hand soap. My shoes are then ready for the next adventure.
Can you make another?
I'm afraid this gets asked a lot... I specialise in limited editions, usually one of a kind, made as stock items only.
See 'Made To Order' above.
ps. If I could make you a cup of tea to apologise now, I would. The kettles on...